Return Policy – NR Boots

At NR Boots, we want you to be absolutely thrilled with your purchase. We understand that buying footwear online involves a degree of uncertainty—fit, feel, and personal style preferences can only be fully assessed when you have the product in hand. That is why we have crafted a return policy that is fair, transparent, and designed to give you complete confidence when shopping on nr-boots.com. Our goal is to make the return process as straightforward and hassle-free as possible, should you ever need to use it. We believe that a great shopping experience doesn’t end at checkout; it continues through delivery, unboxing, and, if necessary, the return process.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Unworn Condition: The boots must not have been worn outside. Please try them on a clean, carpeted surface to get a feel for the fit and comfort. The soles should remain unmarked and free of dirt, scuffs, or any signs of wear. We cannot accept returns for items that show evidence of having been worn on streets, pavement, or other outdoor surfaces.
• Undamaged and Unaltered: The product must be in the exact condition you received it. This means no stains, odors, tears, or modifications. The leather, hardware, stitching, and all other components must be intact and unaltered.
• Original Packaging: All returns must include the complete original packaging. This includes the outer shoe box, inner wrapping, protective inserts, dust bags (if provided), and any tags or documentation that came with the product. The original box serves as a critical part of the product’s presentation and protection, and it must be returned undamaged.
• Timeframe: Returns must be initiated within a reasonable period from the date of delivery. We encourage you to try on your boots as soon as they arrive to ensure you are satisfied with the fit and style.
• Non-Returnable Items: Please note that certain items may be excluded from our standard return policy. These typically include final sale items, clearance products, and any items marked as non-returnable at the time of purchase. We also do not accept returns on customized or specially ordered items, as these are made specifically for you. Please check the product page carefully before purchasing to confirm whether an item is eligible for return.

2. How to Initiate a Return

We have streamlined our return process to make it as easy as possible. If you decide that your purchase is not the right fit for you, please follow these steps:

• Step 1 – Review the Policy: Before proceeding, please ensure that your item meets all eligibility criteria outlined above.
• Step 2 – Prepare Your Return: Place the boots back into their original shoe box, ensuring they are properly wrapped and protected. Then, place the shoe box inside a sturdy outer shipping box for transit. Please do not attach shipping labels or tape directly onto the original shoe box, as this damages the packaging and may affect the return eligibility.
• Step 3 – Complete the Return Form: Your original order confirmation included a return form. Please fill this out completely, indicating the reason for your return. This feedback helps us improve our product descriptions and sizing guidance.
• Step 4 – Package and Ship: Securely seal your package and send it to the designated return address provided. We strongly recommend using a shipping service that offers tracking and insurance, as we cannot be responsible for items that are lost or damaged in transit during the return journey.

3. Return Condition and Inspection

Once your returned package arrives at our facility, it undergoes a thorough inspection by our quality control team. We examine the product against the criteria listed above. This inspection is necessary to ensure that returned items are in a condition that allows them to be resold or, in the case of defects, properly assessed. Please note that we reserve the right to refuse a return if the item does not meet our condition guidelines. If a return is refused due to condition, we will notify you and arrange to have the item sent back to you. In such cases, any associated shipping costs will be your responsibility.

4. Refunds

After your return has been inspected and approved, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. This includes credit cards, debit cards, and any other digital payment methods accepted on nr-boots.com. The time it takes for the refund to appear in your account depends on your bank or payment provider. While we process refunds promptly after approval, please allow several business days for the funds to be reflected in your account. You will receive a confirmation email once your refund has been processed.

5. Exchanges

If you love the boots but they simply do not fit, you may prefer an exchange for a different size. We do our best to accommodate exchanges, subject to stock availability. If the desired size or color is available, we will process the exchange for you. To request an exchange, please indicate your preference on the return form. We recommend initiating the return process as soon as possible, as our most popular styles and sizes tend to sell out quickly. If the requested size is no longer in stock, we will process a refund instead and notify you of the situation so you can decide on your next step. Exchanges follow the same condition and inspection guidelines as returns.

6. Defective or Incorrect Items

While we pride ourselves on our rigorous quality control procedures, we recognize that errors or manufacturing defects can occasionally occur. If you receive a product that is defective—such as a faulty zipper, loose stitching, or a damaged sole—or if you receive the wrong item entirely, please contact us immediately. In these cases, we will cover all associated costs to rectify the issue. We will provide you with a prepaid return label and arrange for a replacement or a full refund, whichever you prefer. Please provide clear photographs of the defect or the incorrect item, along with a description of the issue, so we can resolve it as quickly as possible. We take product quality extremely seriously and will go above and beyond to ensure you are made whole.

7. Customer Responsibilities

We are committed to making the return process smooth, but we also ask for your cooperation in ensuring that returns are handled efficiently. You are responsible for:

• Ensuring the item meets all return eligibility criteria.
• Packing the item securely in its original packaging.
• Using a trackable shipping method to avoid loss or damage during transit.
• Completing the return form accurately and in full.
• Including all original accessories and documentation.

Failure to follow these steps may result in delays, rejection of the return, or additional charges.

8. Restocking and Deductions

We strive to keep our processes simple. While we do not apply a restocking fee for most standard returns, we reserve the right to deduct from the refund amount if the product is returned in a condition that requires cleaning, reconditioning, or repair to be sold again. This includes, but is not limited to, scuffed soles, soiled interiors, damaged packaging, or missing accessories. In the event of such a deduction, we will communicate the reason and the amount to you before finalizing the refund.

9. International Returns

For our international customers, we understand that returns can feel more complicated. The return process is essentially the same: you must ensure the item meets our eligibility criteria, package it securely, and send it back to our designated return address. However, please be aware that you are responsible for all customs duties, taxes, and import fees associated with the return shipment. We recommend marking the package clearly as “Return Goods” to help facilitate the customs process. If a package is refused by customs or held due to unpaid duties, we may be unable to accept the return.

10. Final Sale Items

As mentioned above, certain items are marked as final sale. These are typically deeply discounted products from clearance events, limited-edition releases, or seasonal closeouts. These items are non-returnable and non-exchangeable. We encourage you to read the product description carefully and be certain of your purchase before buying a final sale item. If you have any doubts about size or fit, we recommend reaching out to our team for guidance before placing your order.

11. Our Commitment to Satisfaction

Ultimately, our return policy is designed with one thing in mind: your complete satisfaction with your experience at nr-boots.com. We understand that sometimes things don’t work out, and we want to remove as much friction as possible from the process. We believe that a fair and generous return policy is a sign of confidence in the quality of our products. We stand behind every pair of boots we sell, and we are committed to ensuring that you have the best possible experience, whether that means wearing your new boots for years to come or returning them for a better fit.

Thank you for choosing nr-boots.com. We value your trust and your business, and we look forward to serving you again.